About Us
brillianz has more than 6 years of experience in the design and application of LED lighting and we aim to apply this knowledge to ensure your complete satisfaction.
If you have any suggestions and comments regarding our website or service please email us at:enquiries@brillianz.co.uk
Making A Purchase
Payment may be made as follows:
Credit/Debit card. We accept Visa, Mastercard, Delta and American Express. You will be asked for a few details that we need to be able to satisfy the order.
Credit card details sent separately e.g. faxed or phoned.
By cheque made payable to brillianz Ltd. Your order will be not dispatched until the cheque is cleared.
Shipping And Handling
All orders over the value of £1000.00 or more before V A T are sent to Great Britain mainland by next day courier at cost . Orders of less than £1000.00 will be sent parcel post and will incur a £15.00 delivery charge plus V A T.
Delivery Schedule
We process your order right away.
Stock items will be dispatched the next day, more complex orders are subject to an agreed delivery date. You will be advised of delivery date when placing the order. Our usual hours are Monday to Friday 8.30am to 5.30 pm. Once the goods are dispatched you will be notified and in most cases given our carriers tracking number to follow the progress of your order.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. In line with regulations there is no VAT charge for orders originating from the Channel Isles.
Credit Card Security
For complete security we use PayPal Merchant Services to process your credit/debit card details.
Satisfaction Guarantee
brillianz guarantees your satisfaction.
All of our products are supplied with a no quibble guarantee.
Notification of any goods received faulty or incorrect must be made in writing either by email, fax or post to brillianz Ltd within 7 days of receipt. Arrangements for the collection of faulty or incorrect goods will be made by brillianz.
If you are unhappy with any of our products or service please contact us in writing by email, fax or post. All complaints will be acknowledged within 5 working days and treated with the utmost confidentiality. Unsuitable items can only be accepted back for a refund providing that they have not been used, installed and are in the original packaging. The cost of returning unsuitable goods is at the expense of the customer
The above does not affect your statutory rights as a consumer.
Reaching Us
We can be contacted by the following means:
Email: enquiries@brillianz.co.uk
Write to us at:
14 Tewin Ct.,
Tewin Rd.,
Welwyn Garden City
Herts AL7 1AU
United Kingdom
Call or Fax on:
Tel: +44(0)1707 394489
Fax: +44(0)8456 385158
Our working hours are Monday to Friday 9 am to 5 pm
Privacy Policy
brillianz is committed to protecting your privacy.
We do not disclose our customers' information to third parties. The information that we collect about you is that given by you at the time of placing your order and in accordance with the Data Protection Act 1998, is used solely for the processing of your order. Customers do have the option to be added to our mailing list to be kept up to date on Latest Products and Special Offers.
If you have any concerns regarding any details we may hold about you please contact enquiries@brillianz.co.uk
